A couple of newsletters open with a completely empty body, though the preview line shows text. Other mail renders fine. Anything I can do?
An email opens but the body is blank
A couple of newsletters open with a completely empty body, though the preview line shows text. Other mail renders fine. Anything I can do?
Comments 1
Usually that is a message whose body did not finish hydrating on first sync. Open the email and pull-to-refresh (or press R) to re-fetch it; that repairs it permanently.
If a specific sender keeps doing it, report it from Settings → Support with the sender name — the rendering pipeline treats a handful of exotic newsletter templates specially and we keep expanding coverage.